Privacy policy

Florascopic respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us, subscribe to updates or place an order.

Florascopic is a trading name of Needs More Robots Limited, a company registered in England and Wales under company number 10042206.

For data protection purposes, Needs More Robots Limited is responsible for the personal information described in this policy.

You can contact us at hello@florascopic.co.uk.

Information we collect

Depending on how you use the Florascopic website, we may collect:

• your name and contact details;

• billing and delivery information;

• order and transaction details;

• information you provide through contact or returns forms;

• your email address if you subscribe to updates; and

• technical and usage information about how you interact with the website.

Payment information is processed by the payment services available through our website.

How we use your information

We use personal information to:

• process, fulfil and deliver orders;

• manage returns, refunds and customer enquiries;

• communicate with you about your order;

• keep appropriate business and financial records;

• operate, protect and improve the Florascopic website; and

• send Florascopic news and updates where you have chosen to subscribe.

We process personal information where it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have given your consent.

Mailing list

If you subscribe to Florascopic updates, we use your email address to send occasional news about new works, exhibitions and shop releases.

You can unsubscribe at any time using the unsubscribe link included in our emails.

We do not add customers to the Florascopic mailing list simply because they have placed an order.

Who we share information with

We only share personal information where necessary to operate Florascopic and provide our services.

This may include Squarespace, payment providers, Gelato and other production, fulfilment or delivery partners involved in processing your order.

We may also share information with professional advisers or public authorities where reasonably necessary or required by law.

We do not sell your personal information.

Some service providers may process information outside the United Kingdom. Where this happens, appropriate data protection safeguards are used as required by applicable law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records may be retained for up to six years, or longer where required by law or necessary in connection with a legal matter.

Mailing list information is kept until you unsubscribe or ask us to remove it.

Cookies and website analytics

The Florascopic website is hosted by Squarespace and may use cookies and similar technologies to operate the website and understand how visitors use it.

Where required, non-essential cookies are used in accordance with your cookie choices.

You can manage available cookie preferences through the website's cookie settings.

Your rights

Depending on the circumstances, you may have the right to ask us to:

• provide a copy of the personal information we hold about you;

• correct inaccurate information;

• delete your information;

• restrict or object to certain uses of your information; or

• provide certain information in a portable format.

Where we rely on your consent, you may withdraw it at any time.

To make a request, please contact hello@florascopic.co.uk.

You also have the right to raise a concern with the UK Information Commissioner's Office.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

Contact

For questions about this Privacy Policy or how your personal information is used, please contact:

hello@florascopic.co.uk