Shipping & returns
Last updated July 2026
Florascopic is a small, artist-led studio based in Oxford, UK. Unframed art prints and greeting cards are prepared and dispatched directly from the studio. Framed prints for UK orders are professionally made to order and sent by our specialist UK framing partner.
Shipping
Unframed fine art prints
Each fine art print is individually printed, inspected and signed by the artist in Oxford.
Prints are rolled and protected inside a rigid postal tube and sent using a tracked delivery service. Tracking information will be emailed once your order has been dispatched.
Dispatch:
Within 2–3 working days.
• UK delivery after dispatch: ~2–3 working days
• Europe delivery after dispatch: ~3–7 working days
• Rest of world delivery after dispatch: ~5–10 working days
Free tracked worldwide delivery is currently offered for unframed fine art prints until 23 September 2026.
Framed fine art prints
Framed prints are available for delivery within the UK only.
Dispatch:
Within 3-5 working days. Each framed work is professionally mounted and framed to order in the UK before being sent directly to the customer using a tracked and insured delivery service.
• UK delivery after dispatch: ~1-3 working days
• Free tracked UK delivery
• Arrives sealed and ready to hang
Because framed and unframed products are fulfilled separately, items ordered together may arrive in different parcels and at different times.
Greeting cards
Orders are packed by hand and dispatched from the studio.
Dispatch:
Within 1-3 days.
• UK: £3 (~2-3 working days)
• Europe: £4 (~3-7 working days)
• Rest of the world: £5 (~7-10 working days)
Sent by Royal Mail Standard, untracked.
Notes:
Delivery times are estimates rather than guarantees.
International orders may be subject to local VAT, customs duties, handling charges or import fees.
Returns
I hope you love your Florascopic piece. If it isn't quite right for you, please get in touch within 14 days of receiving your order to arrange a return. After notifying us, please send the item back within a further 14 days.
Returned items must:
Be safely packed in their original packaging and condition
Not have been handled beyond what is reasonably necessary to inspect them.
Return postage is the responsibility of the customer unless the item is damaged, faulty or incorrect.
Please retain all original packaging—particularly for framed artwork—until you are certain that you wish to keep the piece.
Once the returned item has been received, your refund will be processed to the original payment method. Please note that a deduction may be made where an item has been damaged or handled beyond what is reasonably necessary to inspect it.
To arrange a return, email shop@florascopic.co.uk with your order number. Returns should be sent to our Oxford, UK return address, which will be provided when your return is arranged.
Damaged or incorrect orders
If your order arrives damaged or incorrect, please get in touch as soon as possible, emailing shop@florascopic.co.uk with:
Your order number
Description of the issue
Clear photographs of the item and its packaging
We'll arrange a replacement or refund at no additional cost to you. Please don't return a damaged item unless asked to do so.
Nothing in this policy affects your statutory rights.